1. Accommodation fees listed in the itinerary

2. Breakfast provided by hotel

3. The Entrance tickets of the scenic spots, including shuttle bus

4. Vehicle: Professional tourist buses with insurance included (The type of the vehicles according to the number of people)

5. Local experienced drivers

6. Local professional English-speaking guide

7. Bullet train ticket for Zhangye-Lanzhou, $25/ ticket

1. Lunches & dinners during the itinerary;

2. Single room supplement fee;

3. Airfare, Visa fees 

4. Service fee for the driver and guide: $10/person/day, total $70/person;

5. Personal consumption (including but not limited to personal expenses such as laundry, haircut, telephone calls, faxes, pay-per-view TV, beverages, tobacco and alcohol in the hotel, etc.);

6. Storage fees and overweight fees for luggage;

7. Other expenses not mentioned in the above service contents;

8. Self-paid items in the itinerary (assisted by the on-site tour guide for purchase);

9. Additional expenses caused by irresistible factors beyond the control of our company, such as strikes and traffic delays.

Preferred Seat Selection Fee Instructions

Policy Description

1. Applicable Seats
"Preferred Seats" typically refer to the front-row areas of the bus cabin (subject to the actual seat layout of the vehicle used on the day). These seats offer wider views, more convenient boarding/alighting, and a relatively more comfortable seating space.

2. Fee Standard
・Trips of 8 days or less: $12/person/day
・Trips longer than 8 days: $15/person/day
Fees will be calculated daily based on the total duration of the itinerary and collected in full upon registration.

3. Booking Rules
3.1 Voluntary Selection: Passengers may voluntarily choose whether to purchase the Preferred Seat service at the time of registration based on their needs.
3.2 First-Come, First-Served: Preferred Seats are limited in quantity. Typically, for vehicles with 15 seats or more, the first three rows are designated as the paid section. Seats will be confirmed in the order of payment completion and are subject to availability.
3.3 Priority for Travel Companions: For travel companions (under the same booking) who wish to book Preferred Seats together, we will make every effort to assign adjacent seats.

4. Important Notes
4.1 The Preferred Seat fee does not include any additional services and solely grants priority in seat selection.
4.2 If vehicle changes are required due to weather, road conditions, or operational reasons, we will strive to provide seating of equivalent value or refund the fee for the affected days.
4.3 Passengers who do not purchase this service will be assigned other seats free of charge on a rotating basis, and we will endeavor to ensure companions are seated together.

Refund Policy
・Cancellation 7 days or more before the trip: Full refund of the Preferred Seat fee.
・Cancellation 3-7 days before the trip: 50% refund of the fee.
・Cancellation within 3 days of the trip: No refund will be provided.

Special Notes:

1. The sequence of the itinerary, attractions, flights, and accommodation locations may be subject to temporary changes, modifications, or substitutions. The final itinerary will be confirmed by our company before departure.

2. Our company reserves the right to modify the itinerary and add additional charges due to factors such as airlines, visa issues, government regulations, weather conditions, and other unforeseen circumstances.

3.The flight numbers and times listed in the itinerary are for reference only and may be reasonably adjusted according to actual conditions.

Travel Instructions

① All participants in the tour group must assemble and depart on time. Please arrive at the pick-up location 15 minutes in advance. Our company's tour bus will not wait for latecomers. If you fail to join the group at the agreed time and location, or are unable to catch up en route, it will be considered as an automatic waiver of the trip, and no refunds will be given.

② The pick-up and drop-off times indicated in the tour notification are estimated. The specific locations for boarding and alighting will be confirmed by our company. (In case of traffic conditions or other special circumstances that prevent our bus from arriving at the pick-up location on time or if there is a temporary change in schedule, our company will notify you promptly. Please wait patiently.)

③ There are three types of buses: large buses, minibuses, and 9-seater vans. Generally, large buses have dedicated luggage compartments for storing baggage, while minibuses and 9-seater vans have relatively smaller spaces for luggage storage. Given the limited space in the bus compartments, we recommend that you travel with as little luggage as possible. Our company will arrange the appropriate vehicle based on the final group size to ensure that each person has a seat.

④ To avoid excessive congestion at tourist attractions, in most cities, the parking spots for tour buses are located farther away from the attractions. Drivers are not allowed to park indiscriminately, as violations will result in hefty fines. Therefore, the boarding and alighting locations may be a certain distance from the attractions. We ask for the understanding of all group members.

Safety Tips for Traveling by Tour Bus:

① Smoking is strictly prohibited inside the bus.

② Do not carry any prohibited items.

③ Do not tamper with any objects on the bus to avoid unnecessary damage.

④ During temporary stops, please follow the arrangements of the tour guide and do not wander off.

⑤ When getting off the bus for sightseeing, dining, or shopping, please make sure to close the bus windows and take your valuables with you. The travel agency will not be responsible for any loss or theft.

⑥ Given the long travel time and heavy load on the vehicle, if the bus breaks down and affects the itinerary, the travel agency will take prompt remedial measures. Please cooperate fully.

Cancellation and Amendment Policy

Cancellation Terms:

(1) If canceled more than 60 days before departure (including the 60th day), a full refund will be given.

(2) If canceled between 30 to 59 days before departure (including the 30th day), a 10% service charge will be deducted.

(3) If canceled between 18 to 29 days before departure (including the 18th day), 50% of the total amount due on the booking will be charged.

(4) If canceled within 17 days before departure (including the 17th day), all vehicle and hotel reservations have been fully confirmed, and no refund will be given. However, a friend may be substituted to join the tour.

Notes:

(1) The cancellation policy does not apply to packages that include flights and cruises (subject to the policies of the airlines and cruise companies).

(2) If a participant fails to join the tour on the departure date, it will be considered as an automatic waiver, and no refund will be given.

(3) Any additional hotel bookings or services will be subject to the hotel's refund policy.

(4) If your company or the participant withdraws from the tour or fails to join any part of the itinerary due to personal reasons (such as lack of travel documents, visa issues, tardiness, illness, accidents, etc.), no refund will be given, and no alternative compensation will be provided.

Force Majeure Situations:

In the event that travel is disrupted due to weather, war, strikes, or other force majeure factors, our company will prioritize the safety of the guests' person and property. We reserve the right to cancel or adjust part or all of the itinerary. We will not be liable for any direct or indirect losses arising from force majeure, and no refunds will be given for the tour fees already paid.

Additional Payment Information:

(1) If there is a policy change by the airline that affects the ticket price, the difference must be paid according to the regulations. If the ticket is a group fare, it cannot be changed, transferred, or refunded.

(2) If there is a policy change in the destination country that affects the costs of items not included in the itinerary or other related expenses, the difference must be paid according to the regulations.

Warm Reminder: 

https://www.travelinsurance.com/

We recommend that everyone purchase overseas travel insurance before traveling abroad. The link above is a commonly recommended insurance purchase link that we often share with our clients, and it is a very secure channel for buying insurance.

Of course, you may also choose to purchase insurance from a company you are familiar with.

Important Notes and Safety Risk Warnings

I. Important Notes for Tour Registration

1. Passport Validity: Before joining an overseas tour, ensure your passport is valid for at least six months beyond your travel dates. If your travel is disrupted due to expired or invalid documents (e.g., visa denials, entry/exit rejections), all resulting losses will be borne solely by yourself.

2. Visa & Entry Requirements: Visa issuance and entry approval are subject to the administrative or sovereign authority of relevant institutions. You must provide truthful information, and the travel agency will assist with procedures. However, delays or denials due to your failure to submit required materials, incomplete documentation, or personal circumstances will be your responsibility.

3. Visa Documentation Updates: Visa requirements for Europe, America, Asia, etc., are frequently updated by embassies/consulates. The travel agency will notify you to supplement materials promptly. Delays or rejections caused by incomplete, late, or flawed submissions will result in losses borne by you.

4. Border Control Compliance: Even with a valid visa, entry/exit approval depends on immigration authorities. If denied entry/exit due to personal reasons (e.g., incomplete documentation), all losses are your responsibility.

II. Health & Activity Risk Warnings

1. Health Disclosure: Disclose your health status and medical history during registration. The agency may recommend suitable tours and advise medical checkups. If you insist on joining despite health risks, the agency assumes you have consulted a doctor and are fit to travel.

Seniors aged 65+ and minors require family/parental accompaniment.

The agency may require specific travel insurance and reserves the right to deny registration if accompaniment is lacking.

2. Emergency Assistance: In emergencies (e.g., safety threats, medical crises), the agency, local authorities, or embassies may assist, but costs (e.g., medical fees, evacuation) are your responsibility. Contact your tour leader, agency, or local institutions immediately.

3. Medical Emergencies: The agency will arrange urgent medical care but cannot guarantee access to specific hospitals. Treatment costs are your responsibility.

4. Care Limitations: Tour leaders cannot abandon the group to provide prolonged medical support. If full-time care is needed, the agency can assist in arranging visits by family (at your expense). Provide emergency contacts in advance.

5. Family Visits: If family must travel to assist you abroad, the agency will help coordinate but cannot guarantee discounted travel rates. All costs (flights, hotels) are your responsibility.

6. The travel agency particularly reminds tourists with the following conditions: those with a history of cardiovascular and cerebrovascular diseases, mental illnesses, asthma, cervical spondylosis, and other recurring diseases not mentioned above. This also includes healthy individuals aged 55 and above, as well as pregnant women. Please avoid participating in the following activities: Diving, mountaineering, rafting, skiing, horseback riding, skydiving, hot air ballooning, helicopter rides, desert safaris, zip-lining, amusement park rides, or close wildlife encounters.

We usually do not include activities that are dangerous or highly stimulating in the itinerary. If you find that any item may cause harm to your body, please be sure to inform the team leader or tour guide in advance. We will make appropriate arrangements.

III. Personal Property & Shopping Guidelines

1. Safeguard Belongings: Keep valuables secure. Do not leave items unattended in luggage, buses, or hotel rooms. The agency will assist in reporting thefts but cannot recover losses or compensate for damages.

2. Tax Refunds: Retain tax refund forms. Guides may assist with documentation, but refund approval depends on local policies. The agency cannot guarantee successful refunds.

3. Transaction Fees: Bank charges for card payments are non-refundable. Returned purchases may incur additional fees at your expense.

IV. Important Notice Regarding Luggage for Cross-Border Travel Products

Given that cross-border travel involves multiple flight segments, and given the possibility of luggage loss during air transit-which can be difficult to recover once it occurs-we hereby provide the following important guidelines to protect your interests and ensure a smoother journey:

1.Carry-On Recommendations:
It is strongly advised that you keep valuable items (e.g., jewelry, electronics, important documents, etc.) and special medications in your carry-on luggage. Do not check them in.
If you require daily liquid medication for medical reasons, please obtain a medical certificate from a hospital in advance to facilitate security checks.

2.Luggage Loss Handling:
In the unfortunate event of lost luggage, our agency will actively assist you in reporting the loss and liaising with the carrier airline to locate your belongings. If your flight ticket was booked through us, we will also assist you in filing a claim with the airline. Please note, however, that according to relevant regulations and agreements, our role is limited to assistance, and we do not assume compensation liability for lost luggage.

3.Additional Insurance Advice:
If you have concerns about the coverage limit of the basic travel insurance, you may consider purchasing supplemental high-coverage travel insurance at your own discretion to protect against potential risks.

Room Sharing Regulations

I. Room Sharing Policy for Individual Travelers
When signing up individually, a single room supplement is generally required. If you wish to share a room with another guest on the same tour, please clearly indicate your request for room sharing during registration. We will make every effort to arrange accordingly.

Please note that as we operate group tours with independent travelers, we cannot guarantee in advance the sleeping habits of your potential roommate (e.g., snoring, teeth grinding, talking in sleep, sleeping with lights on, drinking alcohol in the room, etc.). If any of these issues may affect your rest and consequently your overall travel experience, we strongly recommend that individual travelers who are sensitive to such conditions or have special sleep habits themselves pay the single room supplement for a private room.

If you agree to room sharing but later require a single room during the trip, you must negotiate directly with the hotel overseas and pay the full cost of the room in cash or by card. Please note that this requires payment for the entire room, not just half of the room rate. Thank you for your understanding.

II. Single Room Supplement Rules
For guests requesting room sharing during registration, we will strictly follow the order of submission of documents or payment of deposits - applying a“first-come,

first-served”principle to match roommates and ensure fairness. If, after the registration

deadline, a “natural single room” situation occurs (i.e., no same-gender roommate is available) not due to your own will, the following policy applies:

1. Assume Single Room Supplement: The last guest in the room-sharing queue (based on document submission or deposit payment time) will be required to pay the single room supplement.

2. Tour Date or Itinerary Adjustments
If you choose to postpone your trip to the next available tour date, the price will remain the same as originally booked. Additionally, you will enjoy the benefit of “priority roommate matching” for the new tour-we will prioritize matching you with a suitable roommate.

Alternatively, if you prefer to switch to another suitable itinerary, you will also be eligible for “priority roommate matching”, and we will assist you in arranging a shared accommodation partner.

Guidelines for Completing the "Tourist Feedback Form"

The "Tourist Feedback Form" serves as a crucial basis for our travel agency in addressing any complaints. When filling out the form, please adhere strictly to the principles of formality, objectivity, and truthfulness. In the absence of any entries, we will assume that you have no complaints regarding the trip.

I hereby confirm that I have carefully read and fully understood all the above content. I am aware of the specific meanings of each clause and hereby make my choice voluntarily based on my actual situation.

My signature indicates that I fully agree to all the terms and conditions and willingly accept and comply with all arrangements.

Signature of the travel agency representative: ____________________

Date: //________

Comments from the travel agency: ____________________

Signature of the tourist representative: ____________________

Date: //________

Emergency contact for the tourist: ____________________