Privacy Policy and Cookies Information
Last Updated: 08/15/2025
1. About This Document
C&O Travel Inc values your trust and is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and disclose personal data from our customers, website users, and others who interact with us. It explains who we are, what information we collect, why we collect it, and how we use it. We encourage you to read this document carefully to understand our practices and your rights.
2. Your Consent
We collect personal information only when you make a reservation or voluntarily provide it to us. By submitting your personal information, you consent to its collection, use, and disclosure in accordance with this Privacy Policy. If you provide personal information on behalf of others (such as individuals included in your reservation), you are responsible for ensuring that they are aware of this Privacy Policy and have consented to the sharing of their personal data for the purposes of making the reservation or other purchases on their behalf.
3. About Us
This Privacy Policy applies to C&O Travel Inc, including C&O Travel, COTravel, Good View Travel, Cotravelus, Beautifulasia, and 美游假期, 美遊假期 (referred to as “we,” “us,” or “our”). C&O Travel Inc is incorporated under the laws of the State of California, with its registered address at 11100 Valley Blvd. Unit 350, EI Monte, CA 91731, USA.
4. How We Collect Your Information
The way we collect information about you depends on how you interact with us and the services you request. We may collect information in the following ways:
Information You Provide to Us: When you:
Book a reservation.
Manage your reservation through your online account.
Partially complete booking information on our website.
Participate in sweepstakes, competitions, or promotions.
Provide feedback via surveys.
Contact us via phone, email, SMS, or chat.
Interact with us on social media.
Subscribe to our newsletter.
Attend events hosted by us.
Third-Party Information: We may receive personal data about you from third parties, such as travel agents, family members, or friends, in connection with the services you request or the transactions you make through them.
5. Types of Information We Collect
The information we collect depends on your interaction with us. This may include:
Booking Information: Personal details such as name, address, phone number(s), email, date of birth, gender, emergency contact, driver's license, passport information, frequent flyer numbers, and travel preferences (e.g., meals, dietary needs).
Technical Data: Automatically collected information such as your IP address, device type, browser type, pages viewed, and browsing habits when you visit our website. This helps us improve user experience and diagnose technical issues.
Financial Information: Payment details, including credit/debit card information, billing address, and bank account details when you book services on our website or through our call center.
Account Information: When you create or update your account, we collect personal details like username, password, and preferences.
Communications: Calls, chats, and emails may be recorded for training, quality assurance, and customer service purposes.
6. How We Use Your Information
We use your information to provide our services in the following ways:
Booking and Account Management: To process booking requests, including secure payment processing, and to arrange services you request, such as hotels, flights, or other travel-related activities. We also use your information to manage your account and assist with incomplete bookings.
Communication and Customer Service: To send reservation-related updates, answer inquiries, request feedback, and monitor customer service interactions for quality assurance.
Marketing and Optimization: To send marketing communications, analyze browsing and purchase history, measure marketing effectiveness, administer promotions, and improve products, services, and website functionality.
Security and Compliance: To comply with laws, detect and prevent fraud, investigate unauthorized transactions, protect company assets, and monitor services for security purposes.
7. How Long We Keep Your Information
We retain your personal information for as long as necessary to provide services, comply with legal requirements, resolve disputes, or as otherwise required by law. Once the retention period expires, or if you request deletion (where permitted by law), we securely delete or anonymize your data.
8. Your Information Rights and Choices
Depending on applicable data protection laws, you may have certain rights regarding the personal data we collect. These rights may include:
Right to be Informed: You have the right to be informed about how we collect, use, and share your personal data.
Right to Access: You have the right to request access to your personal data.
Right to Delete: You have the right to request deletion of certain personal data, subject to legal exceptions.
Right to Correct: You can request corrections to any inaccurate or incomplete information.
Right to Data Portability: In certain cases, you can request a structured, machine-readable format of your personal data and ask us to transfer it to another provider.
Right to Opt-Out: You can opt-out of receiving marketing communications at any time via the unsubscribe link in emails.
To exercise your rights or for any inquiries, please contact us as detailed in the “How to Contact Us” section.
9. Who We Share Your Information With
We will share your personal information only with third parties necessary to provide the services you have requested. We do not sell or share your information for any other purpose.
Third-Party Service Providers: We may share your information with airlines, hotels, insurance companies, ground agencies, and other service providers as necessary to fulfill your booking.
Third-Party Data Processors: We may share your information with service providers assisting us with payment processing, marketing, and customer service.
Legal Obligations: We may disclose your information when required by law, such as in response to a court order or legal process, or to protect our rights or the safety of others.
10. Minor Children
Our website is not directed at children under the age of 13. If we learn that we have collected personal information from a child without proper consent, we will take steps to delete that data. If you believe we have collected data from a minor without consent, please contact us.
11. Social Media
When engaging with us on social media platforms, your interactions are subject to both this Privacy Policy and the privacy policies of the respective platforms. We encourage you to review the privacy settings of these platforms.
12. Marketing Emails
If you opt-in to receive marketing communications, we may send you information on promotions and special offers. You can unsubscribe at any time by clicking the ‘unsubscribe’ link in the emails or by updating your preferences in your account settings.
13. How to Contact Us
For any questions or to exercise your rights regarding your personal data, please contact us:
Email: victor@gotocotravel.com
14. Cookies and Other Technologies
We use cookies and similar technologies to improve your browsing experience, deliver relevant ads, and analyze our website's performance.
Cookies: These are small files stored on your device to remember preferences and enhance your user experience. You can configure your browser to accept, reject, or notify you when cookies are set.
Third-Party Cookies: We may use third-party ad providers, who may set their own cookies to track your activity and serve targeted ads. These are governed by the privacy policies of the third-party providers.
15. External Links
Our website may contain links to other sites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
16. Security
We are committed to protecting your personal information and use appropriate security measures such as SSL encryption, firewalls, and intrusion detection systems.
17. Do Not Track (DNT)
We do not respond to “Do Not Track” signals from browsers due to the lack of a standard for such requests.
18. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will take effect once posted on our website. Your continued use of the website constitutes acceptance of any changes made.